Effective Date: [Insert Effective Date Here]
Last Updated: [Insert Update Date Here]
Please read this policy carefully before ordering.
Return Eligibility
Normally, we do not accept returns.
However, in exceptional cases such as damaged, defective, or incorrect items, we will issue store credit only if the issue is reported within 7 days of delivery.
How to Request a Return
To request a return or store credit:
- Email us at: 📧 hello.archanaya@gmail.com
- Subject: “Return Request – Order #[Order ID]”
- Attach photos of the damaged product and packaging
- Provide your order number and reason for return
We will respond within 48–72 hours to confirm eligibility.
Refunds
If your return is approved, you will be issued store credit equal to the value of the item (excluding shipping charges).
Store credit will be sent to your account email and does not expire.
Non-Returnable Items
The following are not eligible for returns:
- Customized or special-order items
- Items without original tags or packaging
- Products damaged due to misuse or negligence